Returns & Exchanges
At Wine Folly, we want you to be completely satisfied with your educational tools and accessories. If you are not happy with your purchase, we offer a 30-day return window for most physical goods in their original condition.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare Your Package
Securely pack the items in their original packaging, ensuring that posters and maps are rolled carefully to prevent any creasing during transit.
Ship the Items
Affix the provided shipping label or use a trackable shipping service to send your package back to our fulfillment center.
Receive Your Refund
Once our team inspects the returned items, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing