Frequently Asked Questions
Everything you need to know about your wine journey.
How do you ensure the safety of glassware during shipping?
We use custom-engineered, shock-absorbent packaging designed specifically for fragile crystal. Every shipment is insured, so if any breakage occurs, we provide immediate replacements at no extra cost.
Do you ship wine internationally?
Currently, we ship our educational books, maps, and accessories worldwide. However, due to varying international alcohol regulations, wine club shipments are restricted to specific countries and states.
What is your return policy on wine accessories?
We offer a 30-day satisfaction guarantee on all non-perishable items. If your wine opener, decanter, or map is not to your liking, you can return it in its original packaging for a full refund.
How can I track my order?
Once your order is processed, you will receive an email with a tracking link. Please note that for wine deliveries, an adult signature (21+) is required upon arrival.
Are your educational posters and maps printed on sustainable materials?
Yes, all Wine Folly maps and posters are printed on high-quality, FSC-certified archival paper using soy-based inks to ensure durability and environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.